Online Training Programme- Troubleshooting
Purchase the course before 31st Jan 2017 and Receive Special Price of €185 and receive free update material, templates and a free copy of the upcoming Troubleshooting ebook when complete.
To provide course participants with a clearly defined process for troubleshooting and problem solving with any software based system, project or programme. The course runs through the investigation process required to facilitate effective troubleshooting.
Drawing on over 20 years of experience in various industries, this course has been developed based on proven techniques that will ensure you get the root cause of the problem and implement sustaining solutions.
- Overview of the troubleshooting process
- Gather the evidence, Define the Problem
- Think – Deconstruct the System or Process – Assume Nothing !!!
- Evaluate the problem
- Assess before you Act or Don’t Act
Monitor Performance – Post Action / Prepare Mitigation
Problem resolved – Fixed or Patched over?
Preventative Measures – Problem Elimination
Communication and Reporting of Problems